Shipping Info

Every technician at our facility is trained to our high standards of packing corals. Each and every animal is securely placed in 4 mil poly bags filled with the appropriate amount of water. We then seal them  for a water tight seal. From there the bags are placed into 1.5″ insulated shipping containers to protect them from the elements and maintain consistent temperatures during transit. Heat and cold packs are also used if needed based on your zip codes weather the following morning.

The containers are placed into corrugated boxes and shipped FedEx Priority Overnight®to arrive at your doorstep the very next morning (unless you’re in a rural area, then afternoon). Every package is shipped with our “Coral ID Packing Slip” that contains the names of your items.

 

  • All orders are shipped via FedEx Priority Overnight® – the absolute best way to ship live animals. The day your order ships, you will receive an e-mail containing your FedEx tracking number. Someone must be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures. We recommend you hold at facility if possible, this is the best method for the animals.
  • Delays due to weather, mechanical failures, etc, which result in loss may not be covered under our guarantee.
  • We will hold orders for a maximum of 2 weeks upon request.
  • Any order cancellations will be issued a store credit valid for 1 year.